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1. Provider identification

In accordance with Article 10 of Spanish Law 34/2002 on information society services and electronic commerce, the Vuelvy website and service are operated by Alejandro García Martínez, a self-employed sole trader.

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2. Vuelvy and purpose of the service

Vuelvy is the commercial brand under which Alejandro García Martínez provides a SaaS platform and professional Wallet Marketing services. It enables customers to design, issue, update and measure digital passes for Apple Wallet and Google Wallet and connect them with data sources, automations and loyalty actions.

  • Software-as-a-service platform
  • Professional implementation, integration and support
  • Digital passes, loyalty cards and coupons
  • API, webhooks, automations and analytics
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3. Scope and intended users

This notice applies to website browsing, information or diagnosis requests and, where applicable, access to the platform. Vuelvy is primarily intended for companies, professionals, agencies and integrators. Anyone acting as a consumer retains all mandatory rights granted by applicable law.

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4. Access, acceptance and specific terms

Browsing implies acceptance of the website rules. The use of an account or contracted services is also subject to the applicable proposal, order form, contract, service-level agreement and data-processing agreement. If terms conflict, the specific signed terms for that contractual relationship prevail.

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5. Contracting, scope and prices

Commercial information on the website is indicative and does not by itself constitute a binding contractual offer. A booking, form or diagnosis does not guarantee acceptance of a project. A contract is formed through express acceptance of a proposal or order form.

  • The contract identifies features, integrations and usage limits
  • Prices specify taxes, billing frequency, currency and payment method
  • Term, renewal, cancellation and support are agreed before service starts
  • Scope extensions require both parties’ acceptance
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6. Accounts, credentials and security

Where the service requires an account, the customer must provide accurate information, protect credentials and restrict access to authorised people. Any loss, misuse or incident must be reported without delay to seguridad@vuelvy.com. Alejandro García Martínez may proportionately suspend access where necessary to contain a security risk, serious breach or unlawful use, informing the customer where possible.

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7. Permitted use and prohibited conduct

The website and platform must be used lawfully, diligently and in line with the contract, Apple Wallet and Google Wallet policies, and the rules applicable to commercial communications and data protection.

  • Do not access, test or bypass controls without authorisation
  • Do not introduce malware, abusive automation or disproportionate loads
  • Do not issue illegal, misleading or discriminatory content or infringe third-party rights
  • Do not use Google Wallet for categories, products, services or activities prohibited or restricted by its Acceptable Use Policy
  • Do not include special-category data, official documents, regulated identifiers or other sensitive personal information in passes without Vuelvy's prior express approval, the required legal safeguards and, where applicable, Google's permission for private passes
  • Do not use passes for spam, falsely suggest Google's endorsement or send communications without a lawful basis
  • Do not resell, sublicense or reverse engineer except where permitted by law or contract
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8. Passes, updates and Wallet communications

The customer determines each programme's purpose, audience, benefit, locations and content. It must have all necessary legal grounds, permissions and consents and keep passes, benefits, balances, terms, dates, links and contact details accurate and current. It must promptly tell Vuelvy about any expiry, cancellation, fraud, error or change requiring a pass to be updated, suspended or withdrawn. Updates and alerts are not an unrestricted push channel: they depend on relevant changes or locations, user settings and permissions, and each Wallet provider's capabilities, policies and technical limits. Apple and Google control final presentation and may review or suspend passes or access; Vuelvy does not guarantee any particular impression, delivery or view.

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9. Google Wallet service models: aggregator and BYOC

The Google Wallet integration may be provided through an issuer managed by Vuelvy as an authorised aggregator or through BYOC —Bring Your Own Credentials, meaning an issuer account and credentials controlled by the customer—. The proposal, order form or contract signed with Vuelvy will expressly record the model selected for each customer, brand or programme, the relevant issuer and project, who controls the credentials, operational responsibilities, limits, costs, and migration or termination rules. Access to the platform alone does not imply a model other than the documented one.

  • Aggregator: subject to Google's approval and authorised scope, Vuelvy may create or administer issuers, classes and objects for the customer using infrastructure and credentials managed by Vuelvy. The customer authorises Alejandro García Martínez to submit to Google, on its behalf, the necessary brand features, content and data, warrants that it has all rights and permissions, and remains responsible to Vuelvy for its instructions, programme and users
  • BYOC: the customer retains ownership or control of its Google Wallet issuer account, Google Cloud project and associated service account or credentials; it accepts the applicable Google terms, obtains and maintains publishing access, and grants Vuelvy only the minimum permissions required to provide the service
  • Under either model, the customer will provide business identity, contact and support details, a privacy policy, programme terms, brand authorisations, test accounts and evidence reasonably required for Google's onboarding, review, audits or incident resolution
  • Changing the model, issuer or credentials requires written agreement, sufficient authorisation, technical feasibility and, where applicable, Google's approval. The contract will define pass continuity, available export and the revocation or deletion of access on termination
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10. Customer content and data

The customer retains rights in its brands, copy, creative assets, databases and other materials. For the duration of the relationship, it authorises Alejandro García Martínez to host, reproduce, technically adapt and transmit them only as necessary to provide the service. The customer warrants that it has sufficient rights and that its processing and communication instructions are lawful.

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11. Intellectual and industrial property

The software, code, architecture, interfaces, documentation, Vuelvy identity, website content and other proprietary elements belong to Alejandro García Martínez or its licensors. Contracting grants only the limited, non-exclusive, non-transferable and temporary right of use described in the contract. Access never transfers ownership unless expressly agreed in writing.

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12. Third-party providers and marks

Apple Wallet, Google Wallet, Shopify and other referenced marks or services belong to their respective owners. Vuelvy integrates with or relies on third-party services but is not part of Apple, Google or Shopify, and references do not imply sponsorship or endorsement. Certain capabilities depend on their APIs, terms, reviews, availability and technical decisions.

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13. Availability, maintenance and evolution

Alejandro García Martínez takes reasonable measures to keep Vuelvy available, secure and current. Scheduled maintenance, incidents, security or compatibility changes, and third-party interruptions may occur. Any guaranteed availability, maintenance window, support commitment or service level is exclusively the one stated in the applicable contract or SLA.

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14. Liability

Each party is responsible for its own breaches and for the obligations assigned to it by law and contract. Alejandro García Martínez is not responsible for the customer’s commercial decisions, unlawful content or data it supplies, external configurations, third-party failures or use contrary to instructions. Nothing in this notice excludes liability for fraud, gross negligence, personal injury or any liability that cannot legally be limited.

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15. Links and external resources

The website may link to third-party documentation, providers or resources. Links are provided for reference and do not imply control over their content, availability, security or policies. Users should review destination terms. Links to Vuelvy are permitted when they are not misleading or unlawful and do not suggest a relationship that does not exist.

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16. Privacy and cookies

Personal-data processing is governed by the Privacy Policy, while storage and measurement technologies are covered by the Cookie Policy. Where Vuelvy processes personal data on behalf of a customer, controller and processor roles and obligations are documented in the relevant data-processing agreement.

Data processing agreement: record and formalisation
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17. Contact, incidents and complaints

Legal, corporate, commercial or website enquiries can be sent to info@vuelvy.com; service incidents to soporte@vuelvy.com; data-protection requests to privacy@vuelvy.com; and confidential vulnerability or security-incident reports to seguridad@vuelvy.com. To help resolve an incident, customers should identify their organisation, the affected account, the approximate time and a sufficient description, without sending passwords or unnecessary personal data.

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18. Amendments, governing law and jurisdiction

Alejandro García Martínez may update this notice to reflect legal, technical or service changes. The published version applies from its update date to future browsing and use; existing customer relationships remain governed by their terms and any validly agreed amendments. Spanish law applies. Consumers may use the courts determined by mandatory rules; business and professional relationships are subject to the agreed forum or, failing that, the forum established by law.